Responsiveness ·attentive to clients' needs ·appropriate explanation in common language of law and regulatory requirements ·innovative structuring of transactions ·prompt response ·avoidance of excessive cost Observance of Confidentiality ·except otherwise provided by law or required by clients, all instructions from 　clients will remain confidential during and after the transactions. Avoidance of Conflict of Interest ·no instructions will be taken without clients' written consent in the event of possible 　conflict of interest.